F R E Q U E N T L Y
A S K E D
Q U E S T I O N S
Q. How soon should I order?
The earlier you place your order gives you a better chance of securing the date and delivery -if requested- for your special occasion. We recommend 48 to 72 hours for any of the cakes on our menu. For special order cakes with unique shapes and designs, we ask that you place your order within 1 to 2 weeks in advance. Wedding cakes require a 4 week notice. The Cake Monologues will take short notice events if a slot is available for your occasion but an extra fee of 10.00 - 50.00 may apply for short notice. The Cake Monologues has the right to refuse a cake order at any given time and if canceled by the owner, the customer will be refunded 100 percent. If an order is canceled by the customer, you will forfeit your deposit or 50 per cent of the cost of your order. Please see our Ordering Policy for further details.
Q. How soon should I pay for my order?
The Cake Monologues does not hold your date until a deposit is made. Although we desire to make all our potential customers' cakes a reality, we cannot hold "slots" for potential customers until a 50 percent deposit is made for special orders (25 per cent minimum for all items on our menu). We treat large orders --3 cakes or dozens cupcakes or more at any size-- as special orders. All payments are due in full two days before your reserved date. If you cannot fulfill your payment, The Cake Monologues may give you credit for 90 days from the canceled date to purchase another cake for a later date. Decision is upon the owner's discretion.
Q. Does The Cake Monologues ship cakes?
Unfortunately, we do not ship cakes at the present time. We are unaware of how your cake will arrive and some carriers do not provide insurance for damage done to your cake. We deliver to selected New York City areas, West New York and certain parts of New Jersey. If your cake is required to be delivered any further than the NYC area, please contact the owner directly via email or by phone at 347.907.2217 or 347.907.5612.
Q. Can I pay online?
YES! The Cake Monologues proudly conduct business through PayPal. We can invoice you via email and you can pay through PayPal or you can order directly from the site via PayPal. No PayPal account is necessary. If you are interested in obtaining a PayPal account, please visit their website at www.paypal.com. PayPal is a separate entity from The Cake Monologues.
Q. Do I need to refrigerate my cake?
Absolutely! Most of my cakes are buttercream cakes and I highly recommend refrigerating your cake. Some cakes can be left out overnight and served outside but this is according to your own discretion. The Cake Monologues is not responsible for cakes once received and approved, verbally and/or signed.
Q. What are your delivery policies?
The Cake Monologues delivers to selected areas of NY and if special arrangements are made, outside of NYC. We will arrive within 1 hour time frame of your delivery. If we are delayed, we will contact the customer immediately. If a delivery time is scheduled and the customer is not available , we will will wait no longer than 45 minutes outside of the time frame. If the customer requests additional time, he or she is subjected to additional charges. By chance that nobody is available for delivery, other arrangements must be made to pick up your order. We do not hold onto cakes longer than 72 hours. NO EXCEPTIONS.
Q. Do you provide cake tastings?
Oh course darlin! The Cake Monologues conduct cake tastings at a small fee of $15.00 and a mini discussion of your cake needs for 30 - 45 minutes; wedding consultations and special order cake tastings start at $35.00 for 30 - 45 minutes and $50.00 for 1 - 2 hours. If you know your cake choices and are seeking a verbal consultation (does not include cake tasting), a small fee of $15.00 for up to 45 minutes. Please refer to our Special Orders & Packages tab, located under the Products menu.
Another affordable way to sample our cakes is to attend one of our upcoming events. You have a high chance of finding your cake choice at one of our events. Please check our Events tab to follow us on your calender.
Schedule your cake tasting by filling out the Contact Us form, via email or by phone. Our preferred scheduling times are the following:
Monday - Friday : 6PM - 9 PM
Saturday: 8AM - 10 PM
Sunday: 8AM - 10 PM
Saturday: 8AM - 10 PM
Sunday: 8AM - 10 PM